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Disclaimer
Manufacturers continually change product specifications. While we try our best to keep product descriptions up to date, they do not necessarily reflect the latest information available from the manufacturer. We are not responsible for incorrect or outdated product descriptions and/or images.
Due to changing market forces and other extenuating circumstances that affect product availability and price stability, we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products may not be identical to the images.
Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our Sales Team via 03 9408 4699 or info@energizone.net.
Information and statements on this site are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this site is complete and/or accurate.
The information on this site is not a substitute for medical advice. Always seek the advice of your General Practitioner, other medical practitioner or qualified health provider when taking any vitamins or supplements.
You take full and total responsibility for what you do with this information and any resulting outcomes from your actions.
Terms and Conditions of Sale
The use of this site is governed by the terms and conditions of sale set below.
Your use of this site or purchase from Energizone indicates your acceptance of these terms and conditions.
Energizone reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.
Energizone is the service provider which is also referred to as "us" and "we".
Customer is the person or organization who purchases or seeks services from Energizone and is also referred to as "you".
Placing an Order
All orders placed are subject to confirmation and acceptance by Energizone.
Additions cannot be made to online orders once they have been confirmed.
Online Pricing
All prices listed on the web site are for internet orders only. Although this web site is affiliated with a retail store by the name of Energizone, the website energizone.net is operated as a separate business unit, with its own costs and pricing structure. For this reason stock on our website is offered at different prices to that in the stores and therefore:
Prices advertised on the website are not necessarily prices available in the retail store.
Prices available in the retail store will not be matched by the website prices.
Stock Availability
If a product is not listed on the web site then it not available for sale with online orders.
We encourage you to email us with suggested additions to our current product range in which we will review and make every attempt possible to post them up for sale subsequently on the website.
Order Cancellations
Any attempt to cancel an order must be made immediately within 24 hours.
Cancellations attempted after the order has been dispatched will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
Cancellations may be communicated by contacting our Sales Team via 03 9408 4699 or info@energizone.net and providing the order number.
Payment Types accepted
Direct Bank Deposit
Credit Cards (Visa/MasterCard)
Currently there is no surcharge, for Visa/MasterCard.
Payment variations
If an order is modified or cancelled, Energizone will return any overpayment where possible.
Delivery Arrangements
Orders are delivered within Australia by Australia Post.
Deliveries to an unattended address will be left a note indicating pickup details at a nearby Post Office.
Goods picked up at the Post Office will need to be signed for by anyone who can provide proof that they live at the delivery address or are authorized to do so.
Delivery Charges
Postal charges are calculated based on the weight of the Parcel(s) and the delivery address postcode.
Energizone reserves the right to alter this fee if the website calculation deviates significantly from the real shipping price.
Energizone reserves the right to apply a handling fee.
The shipping weight of a parcel is the gross weight which includes the product and its packaging. A product that has a net weight of 1kg could possibly weigh 1.3kg with its packaging.
Customers are responsible for paying any freight charges incurred from a refused shipment and unclaimed goods.
Depending on the delivery arrangements the cost for any re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
Delivery Times
Energizone will make every effort to deliver on time.
Customers are responsible to have someone at the delivery address to accept the delivery. If a delivery attempt has been made to an unoccupied address, then the order will be taken to local Post Office for pickup. No further attempts will be made to deliver directly to the delivery address.
Delivery times are in business days, Monday to Friday excluding Public Holidays.
Delivery times exclude Merchant's order processing time. The delivery time estimates do not include Merchant handling time (e.g. to authorize an order and process it through the warehouse).
Delivery times are independent of the weight or dimensions of a parcel.
In rural and regional areas of Australia, delivery to final destinations may take longer.
Returns and Refund Policy
We do not refund returned products so choose carefully. Authorized returns will result in a replacement product or a credit note.
All Returns must be authorized by following the "Returns Procedure". We offer a return policy on products that are classified as the following:
"Damaged in Transit"
"Incorrectly Shipped"
"Faulty Product"
Sealed Product in Original Condition
Otherwise due to the health risks from tampering, all products are considered to be sold on a "No Return Basis".
We will not accept any opened product for return unless the product is returnable under the express terms of this Returns Policy, a manufacturer's warranty or other contract or statute.
The only time Energizone will accept opened product/s is as follows:
"Damaged in Transit"
Developed a fault prior to purchase
Considered to be of un-merchantable quality
Please note that events such as wilful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.
Details of our "No Return Basis", "Damaged in Transit" and "Incorrectly Shipped" policies are provided below. Unless otherwise specified, the rights and benefits set out in this Returns Policy are additional to all conditions, warranties, guarantees, rights, remedies and other terms expressed or any manufacturer's warranty.
Details of our manufacturer's warranty returns policy are set out below. Nothing in this Returns Policy excludes, or purports to exclude, any warranties or conditions expressed or implied by the Trade Practices Act 1974 (Commonwealth) or any other applicable legislation, that cannot be (or have not been) excluded by agreement.
This Returns Policy must be read subject to such warranties and conditions, and all references in this Returns Policy to "statute" refer to statutory provisions that cannot be (or have not been) excluded by agreement.
Energizone hereby disclaims all other warranties, including, but not limited to, warranties of merchantability and fitness for a particular purpose.
This Returns Policy forms, part of and is to be read in conjunction with the Energizone Terms and Conditions of Sale.
Energizone may, at its sole option, revise any part of this Returns Policy from time to time without notice.
Prices and availability are subject to change without notice.
Typographical, product description, pricing, images and other errors are subject to correction, even after orders and/or payment/s are accepted.
Energizone does not guarantee product compatibility.
Under certain circumstances, products will not be eligible for return, and not all products that are eligible for return are to be returned to Energizone.
Carefully review all return policies (below) before making your purchase.
Shipping charges may apply and are not refundable, except as otherwise provided under this Returns Policy, manufacturer's warranty or other contract or statute.
If you still have questions after reading our Returns Policy, please do not hesitate to contact our Sales Team via 03 9408 4699 or info@energizone.net
Returns Procedure
You will need to supply the following information, most of which will be on your packing slip or invoice.
Name and contact details of original purchaser
Our order number
Name of product to be returned
Date on packing slip or invoice
Reason for return
Your name and contact details
It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.
A copy of the original packing slip or invoice, or other proof of purchase, must be included with the returned product. If such proof of purchase is not provided, we may only be able to offer a replacement product and not a refund.
The product/shipping carton should be addressed to the following address (unless otherwise directed):
Energizone Pty Ltd
Shop 1/41-53 Miller Street
Epping Vic 3076
For "Damaged in Transit" or "Incorrectly Shipped" product/s, Energizone will arrange for the product to be picked up for return to Energizone. The method might vary depending on the product. For all other returns, subject to any rights the customer might have, manufacturer's warranty or otherwise under contract or statute, the customer is responsible for all costs associated with return of the product to Energizone and Energizone will not pay or reimburse any associated costs.
Energizone recommends that products returned by post be sent by registered or certified mail.
Energizone accepts no responsibility for loss or damage occurring in transit on return to energizone.
If a product is not "Damaged in Transit" or otherwise returnable under this Returns Policy, and is not returned to us in the original unopened packaging, it may be returned to you at your cost.
Some products may need to be returned to the manufacturer for testing. If your product is in full working condition or any defects or damage can be shown to have been caused after you took receipt of the product, it will be returned to you and you will be required to pay immediately via Credit Card for the freight costs associated with the return.
Unless stated otherwise under this Returns Policy, any manufacturer's warranty or other contact or statute, Energizone reserves the right to refuse any returns that:
Are incomplete or missing parts
Are not returned in their original packaging
Show signs of physical damage to the product or its packaging
Please note that events such as wilful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.
Damaged in Transit Product
In the event that you receive a product that appears to have been "Damaged in Transit" that is, damaged in transit from Energizone to you, you should:
Refuse to accept delivery of the product
Direct the courier to return goods to sender
Notify our Sales Team immediately via 03 9408 4699 or info@energizone.net
If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Sales Team immediately via 03 9408 4699 or info@energizone.net
If possible, you should package and address the product for return in accordance with the above procedures (see Return Procedure). To minimize processing time and potential difficulties in proving the cause of damage, we recommend that all "Damaged in Transit Products" be returned to Energizone within 7 days of purchase.
If it is reasonably determined by Energizone that the product has not been damaged in transit, it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return will be required to be paid immediately by you via Credit Card.
For products which are determined by Energizone to be damaged in transit, a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.
Please note that events such as wilful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.
Incorrectly Shipped Product
In the event that you receive a product that is different to the one ordered ("Incorrectly Shipped Product"); you should notify our Sales Team via 09 9408 4699 or info@energizone.net immediately upon receipt of the product.
If possible, you should package and address the product for return in accordance with the above procedures (see Return Procedure).
For all "Incorrectly Shipped Products", a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you, once the returned product has been received by Energizone.
If it is found by Energizone that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you unless validly returned under one of the other policies contained in this Returns Policy. If it is returned to you, you will be invoiced a processing fee and freight costs associated with the return will be required to be paid immediately by you via Credit Card.
Please note that events such as wilful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.
Unopened Product
Except for product sold on a "No Return Basis" as detailed below, under exceptional circumstances Energizone can offer a 7-day return policy for product in its original, unopened and undamaged packaging. Accepting this type of return is completely at the discretion of Energizone.
You must contact our Sales Team via 03 9408 4699 or info@energizone.net within 7 days of shipping of the product; otherwise we cannot authorize a return.
You will need to package and address the product for return in accordance with the above procedures (see Return Procedure).
You will need to arrange for return delivery of the product to the address listed in the above procedures.
Energizone will not pay nor reimburse any costs associated with a customer organized shipment of "Unopened Product".
For products which are found to be in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery.
If it is found by Energizone that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you unless validly returned under one of the other policies contained in this Returns Policy. If it is returned to you, you will be invoiced a processing fee and freight costs associated with the return will be required to be paid immediately by you via Credit Card.
Faulty Product
In the event that the product you have received is faulty on receipt or develops a fault, you may be able to return it under the "Damaged in Transit Product" procedure above. Please note that events such as wilful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.
If a manufacturer offers to accept opened product for return, then we will honour the manufacturer's returns policy where it involves us as the retailer. The manufacturer's returns policy will direct you to either:
Return the product directly to the manufacturer, its agent or a third party service provider
Return the product to the retailer from whom the product was originally purchased
If the manufacturer directs you to return the product to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturers returns policy. The manufacturer will then organize any refund, repair or replacement payable under the policy.
If the manufacturer directs you to return the product to us as the retailer, then you should contact our Sales Team via 03 9408 4699 or info@energizone.net at least 7 days before the expiration date specified by the manufacturer, otherwise the return may not be authorized in some circumstances.
You should provide any additional information that may be required under the manufacturer's returns policy.
Where possible (and to the extent consistent with the manufacturer's returns policy), you will need to package and address the product for return in accordance with the above procedures and you will need to arrange for return delivery of the product to Energizone at the address listed in the above procedures.
Energizone will not pay or reimburse any costs associated with a customer-organized shipment unless it agrees to do so or is required to do so under this Returns Policy.
The product should be received by our store within the period specified by the manufacturer; otherwise the return may not be authorized in some circumstances.
For products which are validly returned under a manufacturer's return policy, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery.
If the product has not been validly returned under a manufacturer's return policy (or any other policy described in this Returns Policy), it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return will be required to be paid immediately by you via Credit Card.
Please note that events such as wilful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.
No Return Basis
The term "No Return Basis" means that, unless the product is "Damaged in Transit", "Incorrectly Shipped" or otherwise returnable under a manufacturer's warranty or other contract or statute, the product will not be accepted for return.
Examples of products sold on a "No Return Basis" include:
All sport and health supplements
Products with a "No Return" label
Products specially ordered for a customer
Product listed on the packing slip or invoice as "No Return"
Examples of conditions under which we would accept "No Return Basis" product are:
"Damaged in Transit"
Considered to be of un-merchantable quality
Please note that events such as wilful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.
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